Cannot say enough good things about this new pediatric urgent care!!! Last night, 10 minutes before 8pm, my boys were outside playing baseball. Unfortunately, the little one (5), walked into the line of big brothers bat, and took one to the chin. After some blood clean up & a good assessment, my husband and I determined he was going to need stitches, and if not, at least we had the proper advice from a medical professional.
Not wanting to drive to Upstate, I hopped on Google to see which Urgent Care was open. Unfortunately, they had all just closed 5 minutes prior. All but one. Drako’s Pediatric Urgent Care. I had recently saw their sign, but didn’t pay much attention. Well, I called them right up. I was greeted very pleasantly on the phone. I explain the situation, and I was told to bring him right in and there was no wait. She asked what type of insurance we had and explain to us that since they are a new practice, they don’t yet participate with her insurance so we would be a self-pay. We were OK with that, considering the circumstances, but very grateful that we were told ahead of time. Upon arriving, again, we were created by the same familiar voice that we spoke with on the phone. She made the process very easy to check in, we were seated, and before we knew it (less than 5 minutes), we were being called back. A quick height & weight, and we were in the room for vitals, plan on action, etc. Within less than a half hour check in with complete, vitals were taken, and it was determined that our son was going to, in fact, need stitches on his chin, and lidocaine was applied. We had to wait roughly 20 minutes for the lidocaine to work properly, and in that time, the staff brought him around their office to pick out some toys that he could play with. He thought it was so nice, and thought that they had very cool toys. Once the lidocaine had made the area numb, it was stitches time. My husband and a great job and calming him and preparing him for the stitches, and my son relaxed, and Dr. Jim made him so at ease during the process. Not only did he calmly stitch his face up, he did a PHENOMENAL job with the stitches as well. I mean truly such a great job! Which is comforting because the wound is on his face! Explained proper treatment and care and when to come back to get the stitches removed, etc.
Once he was all stitched and bandaged up, we were offered some ice pops, and we had our discharge paperwork in roughly 10 minutes. We got laughing & joking with the staff who ALL were so beyond pleasant and great to work with. They also filled out, and gave us paperwork on how to submit for reimbursement with our insurance company, since they were not yet participating with our insurance until next week.
Overall, our experience at Drako’s Pediatric Urgent Care, from start to finish, was phenomenal. From the phone call, to the greeting when entering, the process, the CLEANLINESS (oh my goodness, it was so clean and smelled nice), the toys, the ice pops, thorough examination, the level of professionalism, etc. I cannot say enough. I’m so glad we found this office, and we’re lucky that they’re less than a 10 minute drive away. Sure as heck beats driving into Syracuse, or even another Urgent Care where you’re just a number.
Truly, a phenomenal, 10/10 experience!
Thanks Drako’s. We’ll be sure to recommend your office!!!!!